CuraeVita support
Help with your Companion.
Choose the closest topic below. Please do not include medication, symptom, diagnosis or other sensitive health details in an email unless they are essential to explain a technical problem.
Email supportSubscription access
Use Restore purchases inside the app if an active Google Play subscription is not recognised. Make sure the Play Store is using the same Google account that made the purchase.
Cancel a subscription
Open Google Play, choose your profile, then Payments and subscriptions, Subscriptions, the relevant Companion and Cancel subscription. Uninstalling the app does not cancel it.
Open Google Play subscriptionsPDF reports
Create the report inside the app, choose a period, then save or share it using Android’s system controls. Reports can contain sensitive health information, so check the destination before sharing.
Backup and restore
Keep exported CuraeVita backup files somewhere private. A restore replaces the local CuraeVita record in that app, so confirm you selected the intended file.
Delete local data
Use the reset control inside the app, or clear the app’s storage in Android settings. Removing local app data cannot be undone unless you previously created a compatible backup.
Privacy questions
Read the shared notice for how local health records, optional permissions, Google Play and RevenueCat are separated.
Read the privacy noticeContact
Include useful technical details, not your full health history.
Tell us the app name, app version, Android version, what you expected and what happened. If there is an error message, copy its wording. Do not email exported reports or screenshots containing sensitive information unless support specifically asks for them and you choose to do so.
eliviontechnologies@gmail.com